Pendragon Customer FAQ

I am a cloud subscription customer. What happens to my current account?

While we are not immediately shutting down our cloud platform, you should begin planning your transition away from the Pendragon platform as soon as practical.

If you have questions about obtaining an export of your database, moving to another platform, or building a new solution, please contact us at support@pendragonforms.com. We will do our best to assist you with your transition.

I am an on-premise customer with active paid support. Will I still receive support?

There are no changes to your current support. Your existing support will continue through the end of your paid support period.

We will not renew support contracts after their expiration dates.

I am an on-premise customer. Can I continue using the software in the future?

Yes. You may continue using your existing software.

However, we will no longer provide ongoing support or software updates after your current support period ends. We recommend beginning to plan for migration to a new solution.

What happens to software activation?

As part of the closure of our business, Pendragon's software activation services will be discontinued.

If your software requires an activation server to install or activate a license, you should contact us at support@pendragonforms.com to discuss your situation and any steps you may need to take before our activation services are discontinued.

I am a licensee of legacy Pendragon products. Can I continue using the software?

Yes. You may continue using your existing software. However, there will be no ongoing support or software updates.

If your legacy product requires activation, please contact us at support@pendragonforms.com regarding your licensing situation before our activation services are discontinued.

We understand that this announcement may raise questions about your particular situation. Please contact us at support@pendragonforms.com and we will do our best to help.